Workplace Mediation Services & Training
That Reduces Escalation and Strengthens Internal Capability
Founder-led workshops, speaking and capability-building for HR, leaders and complaint-handling teams..
15+ years across workplace
Accredited, insured and experienced
40+ five-star Google reviews
Book Your Discussion Now
Why People Choose Us?
Shiv Martin Consulting provides customised face to face and online training, speaking & workshops in conflict resolution, conciliation and relationship management.
Practical skills
This is not theory. We teach simple, repeatable frameworks for difficult conversations, early intervention and neutral facilitation.
Trauma-Informed & Culturally Aware
We focus on psychological safety, clarity and care — especially when emotions run high or vulnerability is involved.
Designed to Reduce Escalation
Build internal confidence and long-term capability — not dependency.
What We Handle
Custom Workshop Training
Tailored workshops built around your most common workplace scenarios, equipping your team with practical skills for difficult conversations, early intervention, and knowing when to involve a neutral third party.
Workplace Culture Consulting
We help you identify escalation triggers, clarify roles and decision points, and strengthen policies — creating a clear, practical playbook your team can confidently follow.
Team Building Workshops
Interactive, real-world sessions designed to strengthen collaboration under pressure through guided role-plays, reflective practice, and shared problem-solving tools.
Trusted By Teams Across Australia
Client feedback from workplaces, government agencies and communities across Brisbane, Australia and New Zealand. Whether online or in person, from facilitated conversations to workplace team training, Shiv Martin Consulting has your conflict resolution covered.
Meet Shiv Martin
I’m Shiv Martin, an accredited mediator, lawyer, trainer, and dispute resolution consultant. I bring over 15 years of experience supporting leaders, HR teams, and public-facing organisations to resolve conflict, manage complaints, and strengthen relationships.
With expertise in mediation, conciliation, training design, cross-cultural communication, and psychology-informed practice, we help organisations navigate high-stakes issues with clarity and care.
Whether you need skilled workplace mediation, practical conflict resolution training, or guidance on complex systems and cultural dynamics, our team will work with you to create solutions that build trust and get results.
We help businesses and Government Agencies to build stronger teams, navigate conflict and build trust.
Our Process
We partner with you to understand the real drivers of conflict, then design and deliver capability-building solutions your team can confidently apply in everyday situations.
Clarify the Real Issue
We begin with a calm, confidential conversation to understand what’s happening, what’s at stake, and what better outcomes would look like — identifying root causes and escalation triggers early.
1
Design a Tailored Approach
Based on your context, we create a practical training plan — not a generic course — aligned to your team’s environment, constraints and capability needs.
2
Deliver & Embed Capability
We deliver flexible training formats and provide practical tools, playbooks and follow-up support to ensure learning is embedded and sustainable over time.
3
Frequently Asked Questions
Timing depends on your needs and team availability. For urgent situations, we can start with a confidential discussion or scoping call to stabilise next steps, then schedule delivery.
Customised. We design each engagement around your sector, context, policies, risks, and the real situations your team is handling.
Both. Delivery can be face-to-face, online or hybrid, depending on what works best for your team.
Yes. Programs typically include practical resources (often a concise playbook and reference materials) to support follow-through.
Yes. We regularly deliver online sessions and can design formats that work across locations and rosters.
Training builds your internal capability to manage issues earlier and more consistently. Mediation can be the right next step for specific disputes that need a neutral process. We help you choose the right approach for the situation.
We work across business, not-for-profit and government contexts, including HR teams, regulators, Ombudsman offices, universities, health, aged care and disability services.
Yes. Many organisations choose follow-ups such as refresher sessions, coaching for key leaders or practitioners, and support to develop policy/process guidance for consistent practice.
Strong teams don’t avoid conflict — they know how to handle it early.
If your organisation is dealing with recurring complaints, fragile team dynamics, or uncertainty about the right pathway (informal resolution, mediation, investigation or escalation), Shiv Martin Consulting can help you build calm, practical capability that lasts.
contact@shivmartin.com
0433 904 303
Our most popular offering is customised workshop training, delivered face-to-face or online, because clients consistently tell us: "We want to learn how to do what you do."
© 2026 Shiv Martin Consulting. . All Rights Reserved
Shiv did an amazing job for my entire team. She is an amazing speaker, her communication skills are high-level, and is a person you can easily relate to. Her workshop on ‘ Thriving Through Change: Building Personal and Team Resilience’ has highly helped my team and business. I recommend Shiv if you are looking to improve or solidify your company.
– Bertrand Doeuk
Shiv Martin was excellent to deal with. She is very approachable and helped with strategies to manage external conflict between parties. I would recommend Shiv to anyone requiring a mediator and would definitely use her if the need arose in the future.
– Michelle Crouch
I attended one of Shiv's free webinars and she is friendly, clear and provided some really practical, helpful information and strategies to work with staff in the workplace and why we need to have difficult conversations. Highly recommend!!
– Anna Rolandsen
Shiv is an engaging and insightful presenter—I recently attended one of her webinars and came away with several valuable perspectives. While I haven’t worked with her directly as a mediator, her clarity and professionalism were impressive.
– Trish Mullen
Shiv's presentation showed that she is really in touch with how conflict impacts managers and businesses. A lot of content was covered in a clear and concise manner. My team and I came away with clear, actionable goals, which will help us manage conflict in a timely manner.
– Michelle Safely
Shiv delivered a 3 day training around conflict management and negotiation with our management team. Shiv's facilitation style is highly engaging, she delivers information in multiple formats to accommodate different learning styles. I thoroughly enjoyed the training and am appreciative of the skills I have gained.
– Sara Franzoni
41 Google Reviews
5.0
